1. Introduction
juan357 ("we," "us," "our") operates the online gaming platform accessible at https://juan357.one. We are committed to protecting the personal data of all Filipino players and users of the juan357 Platform in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Privacy Policy describes what personal information juan357 collects about you when you use the Platform, how that information is used, stored, shared, and protected, and what rights you hold as a data subject under Philippine law. This Policy applies to all personal data processed by juan357 in connection with your use of juan357.one and its associated services.
By registering a juan357 Account or using any feature of the Platform, you acknowledge that you have read, understood, and accepted this Privacy Policy. If you do not accept this Policy, please refrain from using the juan357 Platform and, if applicable, close your Account.
2. Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, juan357 is the personal information controller in respect of all personal data collected and processed through the Platform. juan357 has appointed a Data Protection Officer (DPO) who can be contacted at the details provided in Section 15 of this Policy.
juan357 operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). Certain data processing activities — particularly those related to player identity verification, responsible gaming compliance, and anti-money laundering — are conducted as a mandatory obligation under PAGCOR's regulatory requirements and applicable Philippine law.
3. Personal Data We Collect
juan357 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
3.1 Identity and Contact Information
- Full legal name as appearing on a government-issued Philippine identity document.
- Date of birth (used to verify eligibility: players must be 21 years of age or older).
- Registered Philippine mobile number.
- Email address (if provided).
- Residential address in the Philippines.
3.2 Identity Verification (KYC) Documents
- Copies of government-issued photo identification (Philippine national ID, passport, driver's license, SSS, GSIS, or PhilHealth card).
- Proof of address documents where required for enhanced due diligence.
- Selfie or facial verification images collected as part of remote identity verification procedures.
3.3 Financial and Transaction Data
- Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references (e.g., GCash mobile number, bank account last digits).
- Account balance and gaming transaction history.
- Information provided during payment processing, excluding full card numbers which are handled exclusively by PCI-DSS compliant payment processors.
3.4 Technical and Usage Data
- IP address, device type, operating system, and browser type used to access the Platform.
- Session duration, pages visited, games played, and betting patterns on the Platform.
- Log data including access times and error reports.
- Geolocation data (country/region level) derived from IP address for compliance and fraud prevention purposes.
3.5 Communications Data
- Records of communications between you and juan357 customer support, including chat transcripts and support ticket records.
- Responses to voluntary surveys or feedback submissions.
4. How We Collect Your Data
juan357 collects your personal data through the following channels:
- Directly from you: When you register a juan357 Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or voluntarily provide information on the Platform.
- Automatically: When you use the Platform, our servers automatically collect technical data such as your IP address, device identifiers, and session activity through server logs and functional cookies.
- From third-party service providers: When you use GCash, Maya, BPI, BDO, Metrobank, Visa, or Mastercard to transact on the Platform, our payment processor partners provide juan357 with transaction confirmation data necessary to credit your Account.
- From identity verification providers: When you complete KYC verification, our authorised verification partner may provide juan357 with the outcome of the identity check and a verified data summary.
5. How We Use Your Personal Data
juan357 uses your personal data for the following purposes:
- Account registration and management: To create and maintain your juan357 Account, verify your identity, and manage your relationship with the Platform.
- Age and eligibility verification: To confirm that you meet the minimum age requirement of 21 years as required by PAGCOR regulations for Philippine online gaming.
- Transaction processing: To process deposits, withdrawals, and gaming transactions on the Platform accurately and securely.
- Legal compliance: To fulfil juan357's obligations under PAGCOR regulations, Philippine anti-money laundering laws (AMLA), and the Philippine Data Privacy Act of 2012.
- Fraud prevention and security: To detect and prevent fraudulent activity, account takeovers, money laundering, and other prohibited conduct on the Platform.
- Responsible gaming: To monitor gaming patterns that may indicate problem gambling and to administer responsible gaming tools including deposit limits, session controls, and self-exclusion.
- Customer support: To respond to your inquiries, resolve disputes, and manage support requests.
- Platform improvement: To analyse aggregated usage data for the purpose of improving Platform performance, game selection, and user experience.
- Marketing communications: To send you promotions, bonus offers, and Platform updates, where you have provided consent or where we have a legitimate interest and you have not opted out.
6. Legal Bases for Processing
juan357 processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012:
- Contractual necessity: Processing is necessary to perform the contract between you and juan357 (i.e., to operate your Account and provide gaming services).
- Legal obligation: Processing is required to comply with PAGCOR regulatory requirements, AMLA obligations, and other applicable Philippine laws.
- Legitimate interests: Processing is carried out for fraud prevention, platform security, and responsible gaming monitoring, where these interests do not override your privacy rights.
- Consent: Where you have provided explicit consent, such as for marketing communications or the placement of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
7. Sharing Your Personal Data
juan357 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
- Payment processors: GCash, Maya, BPI, BDO, Metrobank, and card payment processors, for the purpose of processing your financial transactions. These entities are bound by their own privacy policies and PCI-DSS compliance obligations.
- KYC and identity verification providers: Third-party identity verification services that assist juan357 in meeting its PAGCOR KYC obligations. Data shared with these providers is used only for verification purposes.
- Fraud detection and security providers: Specialist third-party services that help juan357 identify and prevent fraudulent activity, money laundering, and security threats.
- Regulatory authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory directive.
- Legal advisors: In connection with the establishment, exercise, or defence of legal claims.
- Technology and infrastructure providers: Cloud hosting, platform infrastructure, and software vendors who process data on juan357's behalf under strict data processing agreements.
All third parties who process personal data on juan357's behalf are required to maintain appropriate technical and organisational security measures and may only process data for the specified purpose.
8. Data Retention
juan357 retains your personal data for as long as your Account is active and for as long as required to fulfil the purposes described in this Policy. The following retention standards apply:
- Account and identity data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Philippines' Anti-Money Laundering Act and PAGCOR regulations.
- KYC documents: Retained for five (5) years after Account closure or the last transaction, whichever is later.
- Customer support records: Retained for three (3) years from the date the support interaction was closed.
- Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.
- Marketing consent records: Retained for as long as you maintain marketing consent and for up to three (3) years following withdrawal of consent, to demonstrate compliance.
On expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with juan357's data destruction procedures.
9. Cookies and Tracking Technologies
juan357 uses cookies and similar technologies on the Platform. The following categories of cookies are used:
- Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
- Functional cookies: Remember your preferences such as language settings and game display options, to personalise your experience on juan357.
- Analytics cookies: Used, with your consent, to understand how players navigate the Platform and which features are most used, helping us improve the service. Analytics data is aggregated and does not identify individual players.
- Fraud prevention cookies: Used to identify and prevent fraudulent access attempts and to verify that you are a human user.
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the Platform. Withdrawing consent for analytics cookies can be done at any time through your Account settings or browser preferences.
10. Security Measures
juan357 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, destruction, and accidental loss. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the juan357 Platform.
- AES-256 encryption for sensitive data stored in juan357's databases.
- Strict access controls ensuring that only authorised juan357 personnel and authorised third-party processors can access personal data, on a need-to-know basis.
- Regular security audits and penetration testing of Platform infrastructure.
- Two-factor authentication options for Account access.
- Automated monitoring for suspicious access patterns and potential data breaches.
In the event of a personal data breach that is likely to affect your rights and freedoms, juan357 will notify you and the National Privacy Commission (NPC) of the Philippines in accordance with the timelines prescribed under the Data Privacy Act of 2012 and NPC Circular 16-03.
11. Children's Privacy
The juan357 Platform is strictly for adults. Participation is limited to individuals who are 21 years of age or older, in accordance with PAGCOR's requirements. juan357 does not knowingly collect personal data from individuals under the age of 21.
If juan357 discovers or has reason to believe that an Account has been registered by a person under 21 years of age, the Account will be immediately suspended, any real-money balance will be withheld pending investigation, and the matter will be reported to PAGCOR as required. If you are a parent or guardian and believe your child has registered on the juan357 Platform, please contact us immediately at the details in Section 15.
12. Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by juan357:
- Right to be informed: The right to know that your personal data is being collected and processed, as described in this Policy.
- Right of access: The right to obtain a copy of the personal data we hold about you and information about how it is processed.
- Right to correction: The right to have inaccurate or incomplete personal data corrected or updated.
- Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to juan357's legal retention obligations.
- Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
- Right to object: The right to object to processing of your personal data for direct marketing purposes at any time.
- Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to file a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
To exercise any of the above rights, please contact the juan357 Data Protection Officer at the contact details provided in Section 15. juan357 will respond to verifiable requests within fifteen (15) business days.
13. International Data Transfers
Where juan357 engages third-party service providers located outside the Philippines — including cloud infrastructure providers, KYC verification platforms, or fraud detection services — your personal data may be transferred to and processed in countries other than the Philippines.
In all such cases, juan357 ensures that appropriate safeguards are in place to protect your data, including data processing agreements that impose obligations on the receiving party equivalent to those under the Philippine Data Privacy Act of 2012. juan357 will not transfer your personal data to countries or international organisations that do not provide an adequate level of data protection without implementing appropriate supplementary safeguards.
14. Changes to This Privacy Policy
juan357 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Where changes are material, we will provide advance notice by posting a prominent notice on the Platform or sending a notification to your registered contact details at least fourteen (14) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the juan357 Platform following the effective date of any revision constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically to remain informed of how juan357 protects your personal data.
15. Contact Us / Data Protection Officer
For any questions regarding this Privacy Policy, to exercise your data subject rights, or to report a privacy concern, please contact the juan357 Data Protection Officer:
- Email: [email protected]
- Subject line: "Data Privacy Request – [Your Account Username]"
- Response time: Within 15 business days of receipt of a verifiable request.
- Live Chat: Available 24/7 on the juan357 Platform for general inquiries.
If you are not satisfied with juan357's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at https://www.privacy.gov.ph. This Privacy Policy was last reviewed and updated in June 2026.